Privacy Policy - The Basics 

Privacy Policy

CIBO Specialty Foods

Effective Date: April 2026

Our Commitment to Your Privacy

CIBO Specialty Foods is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to it. By using our Site, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following personal information when you interact with our Site or place an order:

Full name

Billing and shipping address

Company or store name

Phone number (personal or business)

Email address

Payment information (processed securely by PayPal — we do not store card data on our servers)

Demographic information such as zip code, preferences, and interests

Site usage data such as pages visited, time on site, and referring URLs

We collect this information when you: register on our Site, place an order, subscribe to communications, or contact us directly.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders

Communicate with you about your orders, account, or inquiries

Send promotional emails or newsletters (you may opt out at any time)

Improve our website, products, and services

Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who assist us in operating our business (e.g., shipping carriers, payment processors, email platforms, legal and accounting advisors) — these parties are required to protect your information

In connection with a corporate transaction such as a merger or sale of assets

When required by law, court order, or government authority

With your explicit consent

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Your Rights and Choices

You have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information (subject to legal obligations)

Opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us

To exercise any of these rights, contact our Privacy Officer at: usa@cibosfs.com

5. California Residents — CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected, used, shared, or sold

The right to request deletion of your personal information

The right to opt out of the sale of your personal information (we do not sell personal information)

The right not to be discriminated against for exercising your privacy rights

To submit a CCPA request, please contact us at: usa@cibosfs.com

6. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand how visitors use our Site and allow us to personalize content and improve performance.

We may use the following types of cookies:

Essential cookies — necessary for the Site to function

Analytics cookies — help us understand traffic patterns (e.g., Google Analytics)

Marketing cookies — used to deliver relevant promotions

You may disable cookies through your browser settings, though some features of the Site may not function properly as a result. By continuing to use our Site, you consent to our use of cookies as described here.

If you use tools that broadcast a "Do Not Track" signal, please note that our Site does not currently respond to such signals.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, order and transaction data is retained for a minimum of seven (7) years. You may request deletion of your data at any time, subject to our legal obligations.

9. Security

CIBO Specialty Foods takes reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Credit card data is not stored on our servers and is handled securely by PayPal. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer:

Email: usa@cibosfs.com

Mailing Address: CIBO Specialty Foods, 6995 NW 82nd Ave #33, Miami, FL 33166